Return & Refund Policy

1. Introduction

At Samir & Ghassan, we care about your satisfaction and aim to provide high-quality products. This Return & Refund Policy outlines the terms under which you may return eligible items and request a refund.

2. Return Eligibility

Please note: Not all items are eligible for return. Return eligibility is subject to the type and condition of the product.

You may request a return if:

• The item is not a custom-made, printed, or final sale product.

• The item is returned within 7 days of purchase.

• It is unused, in original packaging, and in resaleable condition.

• You provide a receipt or proof of purchase.

Products that cannot be returned include (but are not limited to):

• Customized or personalized items

• Opened art materials (such as paints, markers, or sketchbooks)

• Discounted or clearance items

• Items sold as part of a promotional bundle

3. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery.

• Include photos of the item and packaging.

• We will assess the case and may offer a replacement, exchange, or refund.

4. Refunds

After we receive and inspect your return:

• You will be notified of the approval or rejection.

• Approved refunds will be processed within 7 business days to the original payment method.

5. Exchanges

Exchanges are only offered for defective or damaged items. If you need an exchange for the same product, contact us with your order details.

6. Return Shipping

• The customer is responsible for return shipping unless the return is due to our error.

• Use a trackable shipping service, as we are not responsible for lost return shipments.

7. Non-Refundable Items

We do not offer refunds for:

• Items returned without prior approval

• Used or damaged items not due to our error

• Items returned after the 7-day window

• Products that are excluded from returns (see section 2)

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted here, and continued purchases imply acceptance of the updated terms.

9. Contact Information

For questions or return requests, please contact us:
Email: info@samirandghassan.com
Phone: (06) 585 6649